Return Policy

Returns Policy: Defective/Incorrect Items Only

At VapeSlasher, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes an item may not meet your expectations, and we want to make sure you're satisfied with your purchase. Therefore, we have crafted the following return policy for defective/incorrect items:

1. Defective/Incorrect Items Only: We accept returns for refunds only on defective or incorrect items. A defective item is defined as a product that is damaged, faulty, or not functioning as intended due to manufacturing defects. An incorrect product is defined as a product that does not match the product ordered (wrong brand/model/flavor/etc...).

2. Notification Period: If you receive a defective or incorrect item, please notify us within 15 days of receiving the product. Contact our customer service team at returns@vapeslasher.com to initiate the return process.

3. Return Authorization: Before returning any defective item, you must obtain authorization from our customer service team. We will provide you with instructions on how to return the item safely.

4. Return Window: The defective/incorrect item must be returned to us within 15 days of receiving return authorization. We will provide a return label.

5. Condition of Returned Item: The defective/incorrect item must be returned for a refund.

6. Inspection Process: Once we receive the defective/incorrect item, our quality control team will inspect it to verify the reported defect. If the item is found to be defective due to manufacturing faults or the item isn't what you ordered, we will proceed with the refund process.

7. Refund or Replacement: Depending on product availability and your preference, we will offer you a refund for the purchase price of the defective/incorrect item or a replacement product at no additional cost.

8. Refund Processing Time: Refunds will be processed within 3 days of approving the return. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

9. Exclusions: This return policy does not apply to items damaged due to misuse, improper handling, or normal wear and tear. Additionally, any products that have been modified or altered in any way will not be eligible for return

10. Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from VapeSlasher, you agree to adhere to the terms and conditions outlined in this return policy. If you have any questions or concerns regarding the return process, please don't hesitate to contact our customer service team for assistance.

Policy last updated: 6/1/2024